At BLS Veda, customer satisfaction is important to us. This Refund Policy outlines the terms under which returns, exchanges, and refunds are processed.
1. Eligibility for Returns
Due to the nature of our products (Ayurvedic health and wellness items), we can only accept returns for:
- Items received damaged or defective
- Incorrect items shipped
- Sealed/unopened products in original packaging, within 7 days of delivery
For hygiene and safety reasons, we cannot accept returns of opened or used products unless they are found to be defective.
2. How to Request a Return
Contact our customer support team within 7 days of receiving your order, along with your order number and photos of the issue (if applicable). Our team will guide you through the return process.
3. Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7–10 business days. For Cash on Delivery orders, refunds will be issued via bank transfer or store credit.
4. Non-Returnable Items
- Opened or used products (unless defective)
- Products purchased as part of a discounted bundle or offer, unless the entire bundle is returned
- Gift items received as part of a promotional offer
5. Late or Missing Refunds
If you haven't received a refund within the stated timeframe, please check with your bank or payment provider first, then contact us if the issue persists.
6. Contact Us
For any questions about returns or refunds, please reach out via our Contact Us page.